Privacy Policy

This Privacy Policy explains how Datox (“we”, “our”, “us”) collects, uses, and protects the personal information you provide when using our services—whether on our website, WhatsApp, social media platforms, or during any other form of communication.

By interacting with us or making a purchase, you agree to the terms outlined in this Privacy Policy.

1.  Information We Collect

We collect personal information only when necessary for our operations, including:

• Contact Information: Name, phone number, email address, delivery address.
• Order Information: Products ordered, payment method, delivery preferences.
• Device & Access Info (if using website): IP address, browser type, and access times.
• Communications: WhatsApp conversations, email exchanges, customer inquiries.

We do not collect sensitive financial information (e.g., card details) directly—these are handled through approved third-party payment platforms.

2.  How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you regarding your purchase.
• Provide customer support and resolve issues.
• Improve our products and services.
• Send updates or promotional offers (if you opt in).

3.  How We Protect Your Data

Your privacy and trust are important to us. We take the following steps to secure your data:

• Restricted access to personal data within our team.
• Use of secure platforms like WhatsApp and reputable cloud/email providers.
• We never sell or rent your personal data to third parties.

4. Third-Party Services

We may work with trusted third parties to deliver your order or process payments. These may include:

• Mobile money platforms (MTN, Airtel)
• Delivery or courier partners
• Email service providers

They are only given the information needed to perform their role and are expected to protect your data.

5.  WhatsApp & Social Media Communication

If you contact us through WhatsApp or social media:

• Your communication is subject to the privacy policies of those platforms.
• We may keep a record of conversations for quality assurance and order tracking.

6.Cookies (If Website Applies)

If you’re using our website, it may use cookies to:

• Improve browsing experience
• Track website usage (analytics)
• Store language or display preferences

You can disable cookies in your browser settings if desired.

7.Data Retention

We retain your information:

• For as long as necessary to fulfill your order or provide service.
• As required by law or for accounting/reporting purposes.

8. Your Rights

You may:

• Request access to the personal data we hold about you.
• Ask us to correct or delete your information (where legally possible).
• Withdraw consent from marketing communications at any time.

To make a request, contact us directly via the details below.

9. Contact Us

For questions, concerns, or privacy-related inquiries, contact us:

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here and, when appropriate, communicated directly to you.